superoh Terms & Conditions

1 Acceptance of Terms

By accessing, registering on, or using any part of the superoh platform at superoh.net, you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions, together with the superoh Privacy Policy and Responsible Gaming Policy, all of which are incorporated herein by reference.

Your continued use of the superoh platform following any published amendment to these Terms & Conditions constitutes your acceptance of the revised terms. If you do not agree to the amended terms, you must discontinue use of the platform immediately and contact support to close your account.

These Terms & Conditions apply to all users of superoh, including registered players, visitors who browse without registering, and any individual accessing the platform from any device, browser, or application.

2 Eligibility

To be eligible to register and maintain an active superoh account, you must satisfy all of the following conditions:

• You are at least 21 years of age at the time of registration and at all times during your use of the platform.
• You are a natural person and not a corporation, partnership, trust, or other legal entity.
• You are accessing the platform from a jurisdiction where online casino gaming is not prohibited by applicable law.
• You are not a current employee, contractor, officer, director, or immediate family member of any employee or contractor of superoh.
• You have not previously been self-excluded from superoh or any affiliated gaming platform, or if previously self-excluded, your self-exclusion period has formally concluded.
• You are acting on your own behalf and not as an agent, representative, or nominee of any other person.
• You are not a person who has been barred, banned, or restricted from online gambling by any competent regulatory authority.

superoh reserves the right to request proof of eligibility at any time. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension and the withholding of pending withdrawals pending the outcome of any eligibility review.

3 Account Registration and KYC Verification

3.1 Registration Requirements

To access real-money gaming features on superoh, you must complete the account registration process and provide accurate, current, and complete information as requested. You must not use false, misleading, or third-party identity information during registration.

Each individual may hold only one registered superoh account. The creation of duplicate accounts by the same individual — whether using different names, email addresses, payment methods, or devices — is strictly prohibited. superoh employs technical and procedural measures to detect duplicate accounts, and any such accounts identified will be immediately suspended.

3.2 Know Your Customer (KYC) Verification

Before any withdrawal request can be processed, and as a condition of accessing full platform features, superoh requires all registered players to complete Know Your Customer (KYC) identity verification. Accepted Philippine government-issued identification documents include, but are not limited to:

• Philippine Statistics Authority (PSA) National ID
• Passport issued by the Republic of the Philippines
• Driver's licence issued by the Land Transportation Office (LTO)
• Unified Multi-Purpose ID (UMID)
• Voter's ID issued by the Commission on Elections (COMELEC)
• Professional Regulation Commission (PRC) ID

Additional documentation, including proof of address or source of funds, may be requested by superoh's compliance team at any time and for any account, regardless of account standing. superoh's decisions regarding KYC verification outcomes are final.

3.3 Account Security

You are solely responsible for maintaining the confidentiality and security of your superoh account credentials, including your username, password, and any two-factor authentication codes associated with your account. superoh will never contact you to request your password. Any activity conducted through your account — whether authorised by you or not — is your responsibility until you notify superoh of any suspected unauthorised access at [email protected].

4 Deposits and Withdrawals

4.1 Accepted Payment Methods

superoh supports deposits and withdrawals exclusively in Philippine Peso (PHP ₱) through the following payment channels: GCash, Maya, QR Ph, GrabPay, InstaPay, PesoNet, BPI, BDO, Metrobank, and 7-Eleven CLiQQ. Payment method availability may vary and is subject to change without prior notice.

4.2 Deposit Terms

All deposits must originate from a payment account or instrument registered in your own name. Third-party deposits are strictly prohibited. superoh reserves the right to return deposits received from unverified sources and may require additional documentation before crediting funds to your gaming account.

Minimum deposit amounts are published in the superoh banking section and may be updated from time to time. superoh does not charge deposit fees on its end; however, your payment provider may impose their own transaction charges, for which superoh bears no responsibility.

4.3 Withdrawal Terms

Withdrawal requests are subject to the completion of KYC verification, satisfaction of any applicable bonus wagering requirements, and compliance with superoh's anti-money laundering procedures. Withdrawals will only be processed to a payment account registered in the same name as the verified superoh account holder.

superoh aims to process approved withdrawals within the timeframes published in the banking section, subject to payment provider processing times. superoh reserves the right to delay or decline withdrawal requests pending the outcome of any fraud, compliance, or dispute investigation.

5 Bonuses, Promotions, and Free Spins

From time to time, superoh may offer welcome bonuses, reload bonuses, cashback promotions, free spin awards, and other promotional incentives to registered players. All promotional offers are subject to the following general conditions, in addition to any specific bonus terms published alongside the relevant offer:

• Bonuses and promotional credits are intended for personal entertainment use only and may not be transferred between accounts.
• Wagering requirements must be satisfied in full before any portion of bonus-derived winnings may be withdrawn. Applicable wagering multipliers are stated in the individual bonus terms.
• Games may contribute at different rates toward wagering requirements. Contribution rates are published in the bonus terms for each promotion.
• superoh reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, subject to any regulatory requirements to the contrary.
• Bonus abuse, including but not limited to the use of multiple accounts to claim the same offer, the use of low-risk wagering strategies to extract bonus value, or collusion with other players, will result in forfeiture of all bonus funds and winnings, and may result in permanent account closure.
• superoh's decisions regarding bonus eligibility, wagering compliance, and promotional disputes are final and binding.

6 Prohibited Conduct

The following conduct is strictly prohibited on the superoh platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of account balances, cancellation of pending withdrawals, and where applicable, referral to the relevant authorities:

• Using automated software, bots, scripts, or any artificial means to interact with the superoh platform, including games, promotions, or the lobby interface.
• Engaging in any form of collusion, chip dumping, match-fixing, or coordinated play with other players to gain an unfair advantage.
• Exploiting bugs, glitches, or technical errors in the platform for personal gain. Any such errors must be reported immediately to [email protected].
• Attempting to launder money or use the superoh platform for any purpose in violation of Philippine anti-money laundering laws, including Republic Act No. 9160 as amended.
• Using stolen, fraudulent, or unauthorised payment instruments to fund your account.
• Registering an account while self-excluded, banned, or otherwise barred from the platform.
• Providing false, misleading, or incomplete information during registration or any KYC or compliance process.
• Accessing the platform using a VPN, proxy, or other means to circumvent geographic restrictions or to mask your true identity or location.

7 Intellectual Property

All content available on the superoh platform, including but not limited to text, graphics, logos, game assets, software code, user interface designs, animations, and promotional materials, is the intellectual property of superoh or its licensed third-party content providers and is protected under applicable Philippine intellectual property law, including Republic Act No. 8293 (the Intellectual Property Code of the Philippines).

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the superoh platform for your personal, non-commercial entertainment purposes only. You may not reproduce, copy, distribute, publicly display, reverse engineer, decompile, or create derivative works based on any superoh content without the express prior written consent of superoh.

8 Disclaimer and Limitation of Liability

The superoh platform is provided on an "as is" and "as available" basis. While superoh makes every reasonable effort to maintain the availability, security, and reliability of the platform, superoh does not warrant that the platform will be uninterrupted, error-free, or free from technical faults at all times.

To the maximum extent permitted by applicable law, superoh shall not be liable for any loss or damage of any kind arising from or connected to your use of the platform, including but not limited to:

• Loss of funds resulting from technical errors, disconnections, or interrupted sessions during gameplay, where the outcome has been determined by the certified random number generator.
• Indirect, consequential, incidental, or special damages of any kind, even if superoh has been advised of the possibility of such damages.
• Any loss arising from your failure to maintain the security of your account credentials.
• Loss or damage arising from your reliance on any information or content published on the superoh platform.

Nothing in these Terms & Conditions shall limit or exclude superoh's liability for fraud, fraudulent misrepresentation, or any other liability that cannot be lawfully excluded under Philippine law.

9 Responsible Gaming

superoh recognises that gambling can become problematic for some individuals. As part of our commitment to player welfare, superoh provides the following responsible gaming tools to all registered players:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control how much you fund your account.
• Loss Limits: Restrict the maximum amount you are permitted to lose within a specified time period.
• Session Timers: Receive notifications after a set duration of continuous play to encourage regular breaks.
• Self-Exclusion: Voluntarily exclude yourself from the platform for a defined period or permanently. Self-exclusion requests must be submitted to [email protected] and will be processed within 24 hours.
• Reality Checks: On-screen reminders of time spent playing and net wagering activity during your session.

For more information on responsible gaming, please visit the superoh Responsible Gaming page. If you believe you or someone you know may have a gambling problem, we encourage you to seek help promptly.

10 Account Suspension, Closure, and Termination

superoh reserves the right to suspend, restrict, close, or terminate any player account at any time and without prior notice where superoh reasonably determines that:

• The account holder has breached any provision of these Terms & Conditions.
• The account holder has provided false or misleading information during registration or any subsequent verification process.
• The account is being used for purposes inconsistent with legitimate personal entertainment, including suspected money laundering, fraud, or abuse of promotional offers.
• The account holder has acted in a manner that is abusive, threatening, or otherwise inappropriate toward superoh staff or other players.
• Regulatory, legal, or compliance requirements necessitate the suspension or closure of the account.

Where an account is suspended or closed as a result of a breach by the account holder, any remaining balance may be withheld pending the outcome of a compliance investigation. Where superoh elects to close an account in the absence of any breach, any verified balance will be returned to the account holder via their registered payment method within a reasonable timeframe.

You may request the voluntary closure of your superoh account at any time by contacting [email protected]. Voluntary account closure requests will be processed within five (5) business days, subject to the completion of any pending withdrawals and the resolution of any outstanding balance disputes.

11 Privacy and Data Protection

superoh collects, processes, stores, and uses your personal data in accordance with the superoh Privacy Policy and the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, and its implementing rules and regulations as enforced by the National Privacy Commission of the Philippines.

By registering a superoh account, you acknowledge that you have read and understood the superoh Privacy Policy and consent to the collection and use of your personal data as described therein. The Privacy Policy forms an integral part of these Terms & Conditions.

12 Amendments to These Terms

superoh reserves the right to amend, update, or replace these Terms & Conditions at any time. Where material changes are made to these terms, superoh will use reasonable efforts to notify registered players by posting a prominent notice on the platform, sending a notification to your registered email address, or both.

Amendments take effect from the date of publication unless a later effective date is stated. Your continued use of the superoh platform after the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not accept the revised terms, you must immediately cease use of the platform and submit a voluntary account closure request.

13 Governing Law and Dispute Resolution

These Terms & Conditions and any dispute or claim arising from or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of any dispute between you and superoh arising from your use of the platform, the parties agree to first attempt to resolve the matter amicably through direct communication with the superoh support team at [email protected]. If the dispute cannot be resolved informally within thirty (30) days of written notice by either party, the dispute shall be submitted to the exclusive jurisdiction of the competent courts of the Philippines.

14 Contact Information

If you have any questions, concerns, or requests relating to these Terms & Conditions, please contact the superoh support team using the details below. All enquiries will be acknowledged within one (1) business day and resolved within a reasonable timeframe depending on complexity.

For data privacy-related concerns specifically, please include "Data Privacy Request" in the subject line of your email to ensure it is directed to the appropriate team member in accordance with our obligations under the Data Privacy Act of 2012.