superoh Privacy Policy

1 About This Privacy Policy

This Privacy Policy describes how superoh ("we", "us", "our") collects, uses, stores, shares, and protects personal information provided by or collected about individuals ("you", "your") who access or use the superoh platform at superoh.net, including its games, account features, payment systems, and customer support services.

superoh is the data controller responsible for your personal data. We are committed to processing your personal data lawfully, fairly, and transparently in accordance with Republic Act No. 10173, known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations as administered by the National Privacy Commission of the Philippines.

By registering a superoh account or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with the terms of this Privacy Policy, you must not use the superoh platform.

2 Personal Data We Collect

2.1 Registration and Identity Data

When you create a superoh account, we collect the information you provide, including your full legal name, date of birth, gender, nationality, residential address (including city, province, and postal code), email address, and mobile number. This information is required to create and maintain your account, verify your identity, and comply with our Know Your Customer (KYC) obligations.

2.2 Identity Verification Documents

To comply with Philippine gaming regulations and anti-money laundering requirements, superoh may request copies of government-issued identification documents such as your PSA National ID, Philippine passport, LTO driver's licence, UMID, COMELEC voter's ID, or PRC ID, together with proof of address and, in some circumstances, proof of source of funds.

2.3 Financial and Transaction Data

We collect records of all deposits, withdrawals, wagers, and bonus transactions conducted through your superoh account. For payment processing purposes, we collect information about your chosen payment method (e.g., GCash, Maya, BPI, BDO, Metrobank). We do not store full payment card numbers on our servers. All financial transactions are processed in Philippine Peso (PHP ₱).

2.4 Gaming Activity Data

superoh records detailed information about your gaming activity, including game sessions, bet amounts, win/loss outcomes, game preferences, and session durations. This data is used for platform operation, responsible gaming monitoring, fraud detection, and personalisation of your experience.

2.5 Technical and Device Data

When you access the superoh platform, we automatically collect technical data including your IP address, browser type and version, operating system, device identifiers, screen resolution, referring URL, and pages visited. This data helps us maintain platform security, diagnose technical issues, and improve platform performance.

2.6 Communications Data

We retain records of all communications between you and the superoh support team, including live chat transcripts, email correspondence, and any documents you submit in connection with a support request, complaint, or dispute.

3 How We Use Your Personal Data

superoh uses your personal data only for the purposes for which it was collected. The following sets out the specific purposes for which we process personal data and the lawful basis for each:

• Account administration: Creating, maintaining, and managing your superoh account, including processing deposits and withdrawals in Philippine Peso.
• Identity verification and KYC compliance: Verifying your identity, age (21+), and eligibility to use the superoh platform in accordance with Philippine gaming regulations.
• Anti-money laundering (AML) compliance: Monitoring transactions and account activity for suspicious patterns in compliance with Republic Act No. 9160 (Anti-Money Laundering Act) as amended.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behaviour and providing or enforcing responsible gaming tools where appropriate.
• Fraud prevention and platform security: Detecting and preventing fraudulent activity, multiple account registrations, bonus abuse, and unauthorised account access.
• Customer support: Responding to your enquiries, processing complaints, and resolving disputes.
• Platform improvement: Analysing aggregated, anonymised usage data to improve platform features, game performance, and user experience.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates to players who have not opted out, where we have a legitimate interest or your explicit consent to do so.
• Legal and regulatory obligations: Complying with requests from the National Privacy Commission, Philippine gaming regulators, law enforcement agencies, and courts of competent jurisdiction.

4 Legal Basis for Processing

Under the Data Privacy Act of 2012, superoh processes your personal data on the following legal bases depending on the purpose of processing:

• Contractual necessity: Processing required to perform our obligations under the superoh Terms & Conditions, including account management and payment processing.
• Legal obligation: Processing required to comply with Philippine law, including KYC verification, AML reporting, and regulatory record-keeping obligations.
• Legitimate interests: Processing carried out in the legitimate interests of superoh, including fraud prevention, platform security, and platform improvement, where those interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, particularly in relation to direct marketing communications. You may withdraw your consent at any time without affecting the lawfulness of prior processing.

5 Cookies and Tracking Technologies

The superoh platform uses cookies and similar tracking technologies to enhance your experience, maintain session integrity, and gather analytical data. The categories of cookies used by superoh are as follows:

• Strictly necessary cookies: Required for the platform to function, including session authentication, load balancing, and security features. These cookies cannot be disabled without affecting platform functionality.
• Analytical cookies: Used to collect anonymised data about how players navigate and use the superoh platform. This data helps us understand which features are most used and where improvements can be made.
• Functional cookies: Remember your preferences such as language settings, preferred games, and display options to personalise your superoh experience.
• Marketing cookies: Used where you have given consent to track your activity for the purpose of delivering relevant promotional content. You may opt out of marketing cookies at any time through your browser settings or the cookie preference centre in your account.

Most browsers allow you to control cookies through their settings. Disabling cookies entirely may affect the functionality of the superoh platform. For detailed information on managing cookies, refer to your browser's help documentation.

6 Sharing Your Personal Data

superoh does not sell, rent, or trade your personal data to third parties. We may share your personal data with carefully selected third parties only in the following circumstances and to the extent strictly necessary:

• Payment processors and e-wallet providers: Including GCash, Maya, BPI, BDO, Metrobank, GrabPay, InstaPay, PesoNet, and 7-Eleven CLiQQ, for the purpose of processing deposits and withdrawals in Philippine Peso.
• Identity verification service providers: Third-party KYC and document verification platforms contracted by superoh to assist with regulatory compliance. These providers are bound by data processing agreements.
• IT infrastructure and cloud service providers: Companies providing server hosting, database management, cybersecurity, and related services necessary to operate the superoh platform securely.
• Regulatory and law enforcement authorities: Philippine government agencies, gaming regulators, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and courts of competent jurisdiction where disclosure is required by law or court order.
• Professional advisers: Legal counsel, auditors, and compliance consultants retained by superoh, subject to professional confidentiality obligations.

All third-party service providers who process personal data on behalf of superoh are required to enter into binding data processing agreements that impose appropriate technical and organisational security measures and restrict the use of your data to the agreed purpose only.

7 Data Retention

superoh retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable Philippine law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active account relationship with superoh and for a minimum of five (5) years following account closure, in compliance with Philippine AML and gaming record-keeping requirements.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of each transaction in accordance with Republic Act No. 9160 and applicable PAGCOR record-keeping obligations.
• Communications and support records: Retained for a minimum of three (3) years from the date of the communication or the resolution of any associated dispute, whichever is later.
• Technical and device data: Retained for up to twelve (12) months from the date of collection unless required for an active security or fraud investigation, in which case it may be retained for longer.
• Marketing consent records: Retained for three (3) years from the date of consent or until withdrawal of consent, whichever occurs first.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any identifiable individual.

8 Data Security

The security measures implemented by superoh include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the superoh platform.
• AES-256 encryption for sensitive personal and financial data stored at rest on superoh servers.
• Multi-factor authentication options for player account login to reduce the risk of unauthorised access.
• Role-based access controls limiting internal access to personal data strictly to authorised personnel who require it for their specific job function.
• Regular penetration testing, vulnerability assessments, and third-party security audits of the superoh platform infrastructure.
• Incident response procedures to detect, contain, and report personal data breaches in accordance with the notification requirements of the Data Privacy Act of 2012.

Despite these measures, no data transmission over the internet or data storage system is entirely impenetrable. In the event of a personal data breach that poses a real risk to your rights and freedoms, superoh will notify the National Privacy Commission and, where required, affected individuals within the timeframes prescribed by Philippine law.

9 Minors and Age Restriction

If superoh becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete such data and close the associated account. If you believe that a minor has registered on the superoh platform, please notify us immediately at [email protected].

10 Cross-Border Data Transfers

In the course of operating the superoh platform, personal data may be processed or stored on servers located outside the Philippines, including by third-party cloud service providers and technology partners. Where such cross-border transfers occur, superoh ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to or exceeding the protections afforded by Philippine law.

Safeguards for cross-border transfers may include standard contractual clauses, binding corporate rules, adequacy determinations, or other mechanisms recognised under the Data Privacy Act of 2012 and the regulations of the National Privacy Commission. You may contact the superoh Data Protection Officer to obtain further information about the specific safeguards applicable to any cross-border transfer of your personal data.

11 Direct Marketing Communications

Where you have consented to receive marketing communications, or where superoh has a legitimate interest in doing so, we may send you promotional emails, SMS notifications, or in-platform messages about superoh bonuses, new games, special events, and platform updates.

You may opt out of receiving marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email sent by superoh.
• Updating your communication preferences in your superoh account settings.
• Contacting the superoh support team at [email protected] with your opt-out request.

Please note that even if you opt out of marketing communications, you will continue to receive transactional and account-related communications that are necessary for the administration of your superoh account, such as deposit confirmations, withdrawal notifications, and security alerts.

12 Changes to This Privacy Policy

superoh reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. The revised Privacy Policy will be published on this page with an updated effective date.

Where material changes are made to this Privacy Policy, superoh will notify registered players by posting a prominent notice on the platform or by sending a notification to your registered email address. Your continued use of the superoh platform after the effective date of any revised Privacy Policy constitutes your acknowledgment of and agreement to the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how superoh protects your personal data.

13 Contact and Data Protection Officer

superoh has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012. If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by superoh, please contact our Data Protection Officer using the details below:

If you are not satisfied with superoh's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information on how to file a complaint with the NPC is available through the NPC's official government channels.